Sylvamo · 1 month ago
Administrative Customer Technical Service Representative
Memphis, TN, USA
Full-time
Onsite
Entry Level
1+ years expSylvamo is a company focused on sustaining forests and renewing ecosystems while delivering paper products. The Administrative Customer Technical Service Representative will support the Field Technical Service Team by managing customer communications, documentation, and ensuring customer satisfaction through effective technical support operations.
ManufacturingPaper ManufacturingRetail
Responsibilities
Customer Relationship Management: Build and maintain strong relationships with key customers, ensuring their technical needs and concerns are addressed promptly
Technical Support and Troubleshooting: Provide low level technical support and troubleshooting for customers on product performance and application
Customer Communication: Serve as a point of contact for customer inquiries related to technical service scheduling and documentation. Ensure timely and professional communications with customers regarding service updates and feedback
Data Management and Reporting: generate periodic reports on service activity, customer feedback, and performance metrics. Track and follow up on open service issues to ensure resolution
Cross-Functional Coordination: liaison with production, quality, and logistics teams to support field representatives in resolving customer issues and opportunities. Coordinate sample shipments, product testing requests, and documentation flow between departments
Qualification
Required
Education: Bachelor's Degree Required
1-3 years of experience in similar role
1-3 years of experience in industry or similar industries preferred
Technical Expertise: Understanding of the commodity paper industry
Customer Service Orientation: Strong commitment to providing excellent customer service, with the ability to empathize with customers and address their needs effectively
Communication Skills: Excellent verbal and written communication skills
Project Management: Strong organizational skills to manage multiple field service opportunities simultaneously, ensuring timely completion and high-quality outcomes
Adaptability: Flexibility to adapt to changing customer needs
Analytical Skills: Proficiency in data analysis to interpret customer feedback, service reports, and product performance metrics for continuous improvement
Interpersonal Skills: Strong people skills to build and maintain positive relationships with customers, colleagues, and other stakeholders
Computer Skills: Proficient in Microsoft Office (Teams, PowerPoint, Word, and Excel)
Preferred
Product specifications, and physical paper properties knowledge is a plus
Knowledge of PPR Web Apps, SAP CRM, and Business Warehouse a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance
Generous 401(k) plan with matching company contributions
Paid time off
Paid holidays per year
Company
Sylvamo
Sylvamo specializes in manufacturing of a wide variety of papers like printing paper, specialty papers, converting papers, and others.
5001-10000 employees
H1B Sponsorship
Sylvamo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
John Sims
SVP and CFO
V
Vincent Miraglia
Associate General Counsel: North America and Labor & Employment
Recent News
MarketScreener
2025-12-18
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2025-12-18
2025-12-17
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