i3-Milestone ยท 1 month ago
Software Support Analyst II
Piney Flats, TN
Full-time
Onsite
Entry Level
2+ years expi3-Milestone is seeking a Software Support Analyst II to provide front-line technical support for their proprietary software applications used in government system implementations. The role involves troubleshooting application issues, maintaining relationships with clients, and providing training on software applications.
Customer ServiceEnergy
Responsibilities
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients
Build and maintain effective relationships with team members, management, in-house software developers and clients
Identify, troubleshoot and resolve application issues
Communicate and escalate issues that cannot be resolved to the appropriate team member(s)
Document all reported issues and task details; analyze gathered data
Deploy and provide training on software applications to new clients and new versions to current clients
Qualification
Required
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
Preferred
Associate's degree or higher from a college or university is preferred
Company
i3-Milestone
Utilities today are seeking to reach their customers in varying ways that meet the customer where they are.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ram Kasarla
Owner
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