QuidelOrtho · 2 days ago
Sales Contract Specialist
Rochester, NY
Full-time, Contract
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrQuidelOrtho is a leading in vitro diagnostics company that combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics. The Sales Contract Specialist will manage customer relationships related to service agreements for diagnostic analyzers, ensuring timely renewals and upselling coverage while maintaining a positive customer experience.
Medical Device
No H1B
Hiring Manager
Christine Guirguis
Responsibilities
Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs
Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration
Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals
When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst
Investigate and resolve service contracting discrepancies
As needed, complete additional tasks, including but not limited to: supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives
Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner
Must be able to work effectively with all levels of management, including senior management
Perform other work-related duties as assigned
Qualification
Required
Education: Bachelor's Degree in Business, Life Science, or related field (or equivalent experience)
Sales Background: Experience in telephone sales, telemarketing, or a related field required
Customer Service: Previous Customer Service experience required
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
Communication: Excellent communication skills, both verbal and written
Other Key Competencies: Commercial / business acumen, insight selling, opportunity management
Travel: Up to 10% domestic overnight travel
This position is not currently eligible for visa sponsorship
Preferred
Industry/Domain Knowledge: Experience in the healthcare industry preferred
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) plan
Employee assistance program
Employee Stock Purchase Plan
Paid time off (including sick time)
Paid Holidays
Company
QuidelOrtho
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.
Founded in 1937
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Busky, CPA
Chief Financial Officer
Michael Iskra
Executive Vice President and Chief Commercial Officer
Recent News
2025-12-18
2025-11-06
2025-11-06
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