Resmed · 2 months ago
Senior Professional Services Consultant - CGM
Peachtree Corners, GA
Full-time
Onsite
Senior Level
7+ years expResmed is a company focused on cloud-based patient management software through its subsidiary Brightree. They are seeking a Senior Professional Services Consultant with expertise in Continuous Glucose Monitoring (CGM) to support software implementations for Durable Medical Equipment providers, ensuring compliance and optimizing workflows.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Lead the implementation of CGM workflows within the resupply software platform, ensuring seamless integration with customer operations and alignment with best practices
Configure system logic for Healthcare Common Procedure Coding System (HCPCS) codes and monthly supply allowances
Collaborate with customers to define and configure business rules related to CGM eligibility, documentation, and resupply frequency
Ensure software workflows are compliant with Medicare and Commercial Payer policies for CGM coverage
Analyze, troubleshoot, and document software issues reported by customers to ensure timely resolution and clear communication with internal teams
Drive collaborative working sessions with customers to gather, understand, and document detailed business and technical requirements for successful implementations
Participate in project meetings and provide regular status updates to project team utilizing Smartsheet, ensuring alignment on timelines, deliverables, and key milestones
Address customer escalations by identifying root causes and implementing corrective actions through appropriate Brightree channels, ensuring customer satisfaction and issue resolution
Qualification
Required
Minimum 7 years of Consulting/Implementation experience
Minimum 4 years in Healthcare Consulting
Minimum 3 years in DME operations with CGM resupply
Strong understanding of HCPCS coding and payer requirements for CGM
Knowledgeable of CGM devices and their supply components
Familiarity with Medicare Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) guidelines and CGM billing compliance
Understanding of software as a service (SaaS) web-based technologies and applications
Knowledge of software implementations, system workflows, and implementation best practices
Ability to manage customer expectations and drive project results
Possesses strong organizational skills and the ability to effectively manage multiple priorities in a fast-paced environment
Must be an adaptive learner who is self-directed, highly motivated, and demonstrates strong dedication and commitment to assigned tasks and project goals
Demonstrates outstanding presentation, written, and verbal communication skills, with the ability to effectively engage both technical and non-technical customers
Ability to thrive in a fast-paced, high-pressure environment while contributing effectively to a high-performing team
Bachelor's degree in education, nursing, or related field
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
H1B Sponsorship
Resmed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (16)
2023 (10)
2022 (21)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
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