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Stanley Black & Decker, Inc. · 1 month ago

Sr Customer Service Representative-Order Management

Highland Heights, OH, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

Stanley Black & Decker, Inc. is a global leader in tools and innovative technology. The Sr Customer Service Representative will serve as the primary point of contact for customers, handling order intake and tracking, while advocating for customer needs and maintaining strong relationships.

IndustrialManufacturingRetail

No H1B

Responsibilities

Enter customer orders accurately and within specified timeframes

Track and follow up on orders to ensure timely delivery

Process customer orders and quotes received via phone, email, and customer portals

Respond promptly to customer inquiries and follow up as needed

Maintain accurate records of customer interactions and documentation

Advocate for customers by addressing expedite requests and ensuring resolution

Handle customer returns and process requests for credit

Assist in resolving credit-related issues in collaboration with internal teams

Manage shipping and invoicing documents to ensure accuracy

Oversee import/export documentation and compliance with support of corporate customs compliance

Schedule and coordinate freight for sales orders and miscellaneous shipments

Qualification

Order ManagementCustomer CommunicationSAPWMSMicrosoft OfficeReturns ProcessingShippingLogisticsLeadership Experience

Required

Highschool diploma

Minimum 3 years' experience in a manufacturing setting

Minimum 1 years' leadership experience

Proficient in Microsoft Office to include Excel, Word, and Outlook

Preferred

Bachelor's Degree

Experience with order management/order entry or shipping/logistics, databases, and other systems including SAP and WMS

Benefits

Medical

Dental

Life

Vision

Disability

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on Stanley Black & Decker tools and other partner programs

Company

Stanley Black & Decker, Inc.

Glassdoor3.5

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

Founded in 1843

New Britain, Connecticut, USA

10001+ employees