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Crescendo · 1 month ago

Strategic Account Executive

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Crescendo is a company that represents peak CX performance in the AI era, combining outsourcing expertise with innovative technology. They are seeking a Strategic Account Executive to own and expand relationships with key accounts, drive growth, and help clients harness the power of Crescendo's Augmented AI for customer experiences.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts

Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership

Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience

Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale

Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets

Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health

Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Qualification

Sales ExperienceStrategic Account ManagementConsultative SellingIndustry InsightRelationship BuildingExecutive EngagementGrowth MindsetCross-Functional Collaboration

Required

10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations

Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale

Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions

Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees

Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key

Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors