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Broadvoice · 2 months ago

Channel Manager

United States

Full-time

Remote

Mid Level

Broadvoice | GoContact is a company dedicated to enhancing customer experience through AI-powered contact center solutions. They are seeking a Regional Channel Manager to develop and maintain relationships with partners, focusing on selling Broadvoice services and ensuring exceptional customer satisfaction.

BroadcastingSoftwareTelecommunications

Responsibilities

Recruit new and productive sales agents/channel partners

Educate partners on Broadvoice products, processes, and procedures

Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users

Differentiate Broadvoice from the competition through consistent communication and ongoing training of products and new selling tools

Create business plans and monthly/quarterly revenue targets with top partners and provide timely, accurate reports and other information on partner activities

Travel as required according to business needs, which may include 2-3 annual industry trade shows

Collaborate with marketing and senior team members to provide direction on partner and market requirements

Work with sales operations, customer experience and business support to resolve customer and agent-related issues and escalations

Enhance and promote the Broadvoice name as a brand ambassador

Qualification

CCaaS sales experienceUCaaS sales experienceTelecommunications industry experienceCRM systems experienceRapport-building skillsMS Office proficiencyVerbal communication skillsWritten communication skillsPresentation skills