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Western & Southern Financial Group · 1 month ago

IT Business Analyst III - Change Management & Process Improvement

Cincinnati, OH

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Western & Southern Financial Group is a financial services company seeking an IT Business Analyst III specializing in Change Management and Process Improvement. The role involves collaborating with stakeholders to identify business requirements and providing solutions that maximize value, while acting as a liaison between business customers and IT project teams.

Financial ServicesHealth InsuranceInsurance

Responsibilities

Responsible for planning and monitoring activities for business analysis activities. Chooses a business analysis approach that is appropriate for the change. Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative

Responsible for elicitation of business requirements and related activities. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders' needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses

Responsible for activities related to business requirements management and communication. Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases and solutions. Assesses the value, urgency and risk associated with each individual requirement. Evaluates new and changing requirements for impact to projects. Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution

Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group

Responsible for strategy or Enterprise analysis. Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. Understands uncertainties and assesses risks to recommend actions to deliver value. Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified

Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes

Provides support, mentoring and guidance to project teams and incumbents

Performs other duties as assigned

Complies with all policies and standards

Qualification

Business analysis experienceRequirements documentationStakeholder analysisRequirements management toolsAgileWaterfall methodologiesStrategic analysis techniquesBusiness process modelingDecision analysis techniquesCoachingMentoringMicrosoft Office proficiencyInsurance industry knowledgeProject management certificationBusiness analysis certificationsCommunication skillsAttention to detailTeam collaborationAdaptabilityProblem-solving

Required

Bachelor's Degree In Business, Finance or IT required

Minimum of 10 years of business analysis experience in IT or a business environment

Demonstrated experiencing writing requirements documents. Requirements are well formed, cohesive, complete, consistent, feasible, modifiable, unambiguous and testable

Proven experience in strategic analysis techniques and principles of business and enterprise architecture

Demonstrated experience setting goals and successfully implementing and achieving goals

Proven ability to do a stakeholder analysis, select a project approach and estimate BA effort

Proven understanding of the distinction between requirements: business, stakeholder, solution (functional and non-functional) and transition

Demonstrated ability to lead requirements gathering/definition workshops, focus groups and/or process diagramming workshops involving both business stakeholders and delivery teams

Proven ability to construct business process models

Demonstrated ability to understand and utilize decision analysis techniques

Demonstrated ability to manage requirements in Waterfall, Agile and/or Iterative Software Development Methodologies

Proven ability to problem solve by defining basic steps and/or providing examples where techniques were used

Demonstrated ability to grasp technology concepts such as database, table driven code, testing tools, security, and/or computer programming concepts

Proven ability to assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts

Demonstrated ability to assist with the interpretation of requirements into feasible options, considering technical and business constraints, and communicates options to the stakeholders

Proven ability to effectively present solution options and recommendations to stakeholders

Demonstrated ability to construct specifications, models, diagrams, and charts to communicate needs to solution designers, developers and testers

Proven ability to maintain and reconcile forward and backward traceability of requirements

Demonstrated ability to lead Enterprise analysis activities, including definition of business needs and objectives, assessment of capabilities, selection of solution and scope, and development of the business case

Proven ability to assess/perform peer review of requirements done by others

Demonstrated ability to engage, elicit, validate and present findings to senior leadership

Proven excellent verbal and written communication skills with proven ability to convey information to clients, internal and external stakeholders, in a clear and concise manner

Demonstrated ability to reduce uncertainty and to manage ambiguity. Deals constructively with problems that do not have clear solutions

Demonstrated adaptability to adjust to multiple demands/deadlines, shifting priorities, ambiguity and rapid change

Proven strong attention to detail with excellent organization skills

Demonstrated strong awareness and business understanding in regards to the domains that they work in/ with

Demonstrated knowledge and experience of various insurance industry systems, insurance and annuity products and/or the product development process, is not required, but helpful

Proven ability to mentor and coach less-experienced BAs

Demonstrated ability to participate in recruiting and interviewing candidates for BA positions

Proven ability to manage and coordinate the work and priorities of a team of BAs (internal or external)

Proficient in Microsoft Office (Excel, Access, Word, Visio, and PowerPoint)

Preferred

Master's Degree Or MBA

Demonstrated experience with requirements analysis/management tools is preferred

Demonstrated experience creating and working in a team culture that is committed to collaborative cross-functional relationships and service excellence

MS SharePoint and Access experience is helpful

Certified Project Management Professional (PMP)-PMI In Business Analysis (PMI-PBA)® Upon Hire

IIBA Certified Business Analysis Professional™ (CBAP®) Upon Hire

IIBA Certification of Competency in Business Analysis™ (CCBA®) designation Upon Hire