AFM · 2 months ago
Manager, Training & Collections
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $80K/yrAmerican Financial Management, Inc. is a client-first agency that increases clients’ cash flow and profitability through the collection of delinquent receivables. They are seeking a Training and Collections Manager to lead new hire training, oversee employee development, and manage the performance of the collections team.
AccountingFinancial ServicesLegalOutsourcing
Responsibilities
Lead, manage, and take full accountability for new hire training and ongoing employee development
Conduct new hire training and oversee file management
Audit portfolios and evaluate collection call recordings
Ensure assigned accounts are worked in alignment with AFM’s collection strategy and client expectations
Drive operational efficiency and maintain compliance standards
Qualification
Required
Experience conducting new hire training classes and ongoing employee development
Ability to manage a team of collectors and achieve assigned revenue goals
Must develop and document professional training curriculum and materials
Understanding of core collection KPI's and actions necessary to impact results
Growth mindset
Collection industry background
Collection oversight experience
Excellent communication and organizational skills
Operates with integrity and a respectful attitude
Client-focused
Forward-thinking team player with a strong work ethic
Strong sense of personal accountability and holds accountability with direct reports
Benefits
Vacation
PTO
401K
Health Insurance
Dental Insurance
Vision Insurance
Company
AFM
AFM collects for your business. We're a B2B collection agency focused on commercial debt recovery.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alexander Rosen
Chief Executive Officer
William Padek
Senior Partner
Company data provided by crunchbase