Hawthorn Bank · 2 months ago
BANKCARD SPECIALIST
Jefferson City, MO, USA
Full-time
Onsite
Mid Level
3+ years expHawthorn Bank is involved in the digital banking and payments sector of the financial industry, and they are seeking a Bankcard Specialist. This role focuses on bankcard processing, account maintenance, fraud monitoring, and regulatory compliance while delivering excellent service to internal and external customers.
BankingCommunitiesFinancial Services
Responsibilities
Process credit card applications, including account setup, credit line adjustments, and cardholder maintenance
Handle credit and debit card issuance, activations, PIN resets, and reissues for lost or stolen cards
Monitor credit card transactions for potential fraud and unusual activity, escalating cases as necessary
Assist customers with inquiries related to credit card payments, billing statements, and transaction history
Ensure timely processing of credit card payments, chargebacks, and account adjustments
Manage and balance various internal credit card accounts and process settlements daily; work with various teams to ensure all is balanced out
Support and play a key role in various upcoming initiates including a credit card vendor conversion and a transition from internal credit card processing to central issuance with Jack Henry
Work closely with our processor to open cases and follow up on issues on customer/corporate level
Review, respond, and forward email correspondence received in the bank’s generic inboxes
Maintain accurate records of credit card account activity, fraud investigations, and compliance reporting
Performing monthly and quarterly reporting
Assist in audits and regulatory reviews related to credit card operations
Ensure compliance with industry regulations, including Regulation Z (Truth in Lending Act), PCI DSS (Payment Card Industry Data Security Standard), and internal policies
Comply with all banking regulations, policies, and procedures
Qualification
Required
Possess a two-year associate's degree from an accredited university or institution in business, accounting, finance, or other closely related field. Professional work experience may be substituted on a year-for-year basis for the minimum education requirement
Possess a minimum of at least three years of professional work experience in a closely related field
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public both face-to-face and over the telephone
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Must have the ability to operate the following equipment: telephone, PC and printer, copy machine, calculator and fax machine
Must have working knowledge of spreadsheet, word processing and database software programs
Advanced PC knowledge
Knowledge of ATM hardware required
Valid driver's license
Company
Hawthorn Bank
Hawthorn Bank is a community bank serving local businesses and families in Missouri.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Bowers
EVP, Chief Technology and Operations Officer
Recent News
Hawthorn Bancshares, Inc.
2025-10-30
2025-08-29
MarketScreener
2025-06-24
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