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Hawthorn Bank · 2 months ago

DIGITAL PAYMENTS & DEPOSIT OPERATIONS MANAGER

Overland Park, KS, USA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Hawthorn Bank is seeking a Digital Payments & Deposit Operations Manager responsible for overseeing the bank’s digital payments and deposit operations functions and managing related teams. The role involves ensuring compliance with banking regulations, managing vendor contracts, and providing support for both customers and employees.

BankingCommunitiesFinancial Services

Responsibilities

Oversight of wire processing, ACH processing, bank card functions, real-time payments, online banking, mobile deposits, escheat processing, NSF processing, hold review, adjustments, stop payments, quality control functions and other core banking related responsibilities

Review, maintain and negotiate department vendor contracts

Review, draft and implement department forms, agreements, policy, procedures, and SOX regarding department products

Support operational functions for both customers and employees

Train and inform all bank employees on department products

Responsible for the Disaster Recovery functions for the department

Keep abreast of all rules and regulations concerning the team’s function and communicate changes with appropriate staff

Complete and/or review and approve GL/DDA reconciliations

Provide requested information to support internal and external audits

Manage support staff

Comply with all banking regulations, policies, and procedures

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops

Assist customers with inquiries or problems

Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., trains employees, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings)

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Qualification

Banking operations experienceVendor contract negotiationDisaster recovery managementBusiness administration degreeFinancial analysisTechnical writingMathematical skillsPC proficiencyATM hardwareCommunication skillsProblem-solving skillsTeam management

Required

Possess a four-year college degree from an accredited college, university, or institution with the major area of study in business administration, finance, accounting, computer information systems, or other closely related field

Formal education requirements may be substituted by the completion of an ABA (or equivalent) diploma or practical experience on a year-for-year basis

Possess a minimum of ten years of professional work experience in the area of banking operations

Specific training in this area required

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public both face-to-face and over the telephone

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must have the ability to operate the following equipment: telephone, PC and printer, copy machine, calculator, and fax machine

Must have working knowledge of spreadsheet, word processing, and database software programs

Advanced PC knowledge

Knowledge of ATM hardware required

Valid driver's license