OneTrust · 1 week ago
Support Analyst – Join Our Talent Community
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
$28.13/hr - $42.19/hr
2+ years expOneTrust is a company focused on enabling organizations to use data and AI responsibly. They are seeking a Support Analyst to provide ongoing technical support and troubleshooting for customers, developing expertise in the OneTrust platform and collaborating across teams to enhance customer experience.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Take support cases from the Level 2 or 3 support queue and work directly with customers to troubleshoot and address issues
Actively manage a varied workload of customer support cases, keeping customers regularly updated on progress
Collaborate across OneTrust teams, including Product and Engineering, to identify root causes and deliver solutions
Develop and maintain deep knowledge of specific areas of the OneTrust Privacy Platform, including: Assessment Automation, Data Mapping Automation, Data Subject Request (DSR) Automation, Data Redaction Incident Management, Maturity & Planning, Training, DataGuidance
Support customers in configuring, optimizing, and troubleshooting these modules to meet their privacy program goals
Build privacy industry expertise, including maintaining CIPP/E or CIPM certifications
Contribute to the support community by creating knowledge articles and suggesting process improvements
Work individually to manage time and commitments while meeting performance expectations
Qualification
Required
Degree, higher education qualification, or 2–4 years' work experience in a similar technical support role
Experience with the OneTrust Privacy platform or relevant technical skills (e.g., HTML, CSS, JavaScript, React, APIs/integrations)
Ability to learn rapidly and master new modules and technologies
Well-developed analytical and troubleshooting skills for complex web-based software
Familiarity with development processes, operating systems, browsers, and programming languages
Flexibility to work alternative shift patterns to support coverage and new releases
A proficient communicator with exemplary oral and written skills
Willingness to learn and quick to pick up new technologies and concepts
Able to work autonomously while contributing to a collaborative team environment
A creative problem-solver who enjoys finding solutions to complex customer challenges
Detail-oriented and focused on delivering high-quality support
Customer-centric and skilled at building rapport and trust
Preferred
Privacy industry experience or CIPP/E / CIPM certification
Language skills (French, German, Spanish, Portuguese)
Knowledge of IAB TCF 2.0 framework
Awareness of privacy, ethics, security, compliance, or sustainability concepts
Experience with containerization and orchestration tools (Docker, Kubernetes, OpenShift)
Basic knowledge of relational databases (e.g., MySQL)
Familiarity with public cloud infrastructure (AWS, Azure, Google Cloud)
Linux and Windows administration skills
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase