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Texas A&M University · 1 month ago

Intern- Information Technology (OIT- Help Desk)

Laredo, TX

Internship

Onsite

Intern

$10.50/hr - $10.50/hr

Texas A&M International University is seeking an OIT Intern to assist the Help Desk staff with daily functions. The intern will help users with various technical issues and maintain documentation in the Ticketing Management System.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person

Troubleshoot PCs, Apple systems, and various software applications

Verify that all KIOSKs and Digital Signage work properly weekly

Maintain required documentation in the Ticketing Management System

Decommission nonfunctional computers and equipment to surplus

Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image

Maintain inventory of network hardware and communication connections

Route calls to appropriate personnel

Use sound, independent judgment when performing duties

Perform other related duties as assigned

Qualification

TroubleshootingCustomer serviceComputer knowledgeCommunication skillsTeamwork skillsOrganizational skillsProblem-solving

Required

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field

Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates

Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students

Must meet all other requirements as stated in TAMIU's Satisfactory Academic Progress Policy (SAPP)

Strong computer Knowledge, including Outlook, Word, and Excel

Must possess excellent customer service and teamwork skills

Ability to communicate effectively, orally and in writing

Ability to interact effectively and professionally with the general public

Ability to plan, organize, and prioritize work and attend to detail

Ability to manage multiple tasks, projects, and assignments and meet deadlines

Ability to resolve problems by analyzing, recommending, and implementing changes

Position requires on campus, face-to-face interactions

Position requires maintaining a regular schedule of attendance on campus and in the workplace

Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule

Promptly complete all required trainings

Submit time sheet biweekly

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)