Global Enterprise Services, LLC (GES) ยท 3 years ago
Network Administration and Operations Analyst
Fort Meade, MD, US
Full-time
Onsite
Mid Level
4+ years expGlobal Enterprise Services, LLC (GES) is seeking a Network Administration and Operations Analyst to support the Defense Information Systems Agency (DISA) at the DISA Headquarters Command Center on Ft. Meade, MD. The role involves providing network services to the Department of Defense and national security organizations, focusing on incident and problem management to enhance operational capabilities.
Cyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Trend analysis and reporting
Ticket management / analysis
Customer RFI management
Briefing to senior leaders
Gather trend data from various tools and reporting sources, analyze the data to identify possible trends and critical failures, develop trends and metrics reports based on the findings, and coordinate meetings and supporting presentations based on this analysis to DISA managers and Senior Managers
Provide management insight into trends impacting DISA Network and Computing Services to identify opportunities to reduce outage time, identify reoccurring issues (problem management), reduce days to root cause determination, decrease implementation time for permanent fixes, decrease problems due to changes, improve management decision making, and allocate resources based on DISA priorities to effectively and efficiently address and remediate reoccurring or critical failures
Analyze outages, incidents, and events for possible trends, developing trend reports, and participating in DISA incident and problem management teams and working groups to assist with remediation of these issues
Provide timely, informative management analytical and trending reports on DISA Network, Computing and Applications Services to provide decision support to Agency leadership and management to improve performance and service delivery
Qualification
Required
Currently possess an active TS/SCI security clearance
Bachelor's degree in a relevant technical discipline and 4+ years of overall related experience. 4+ years of additional related years of experience is accepted in lieu of a degree
Experience with various Microsoft technologies such as MS Office and SharePoint
Good oral and written communication skills
Preferred
DoD 8750 certification at IAT level II, Security+ce
Ticket Management System experience (preferably GTMS or ITSM)
ITIL V3 Foundations or ITIL V4
Experience briefing Senior Leaders
Company
Global Enterprise Services, LLC (GES)
Global Enterprise Services (GES) is a SBA certified 8(a) and Service Disabled Veteran Owned Small Business (SDVOSB) that provides Information Technology (IT) and Telecommunications consulting and services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase