Murata Machinery USA, Inc ยท 2 months ago
FIELD SERVICE ENGINEER II - AZ
Phoenix, AZ, USA
Full-time
Onsite
Entry, Mid Level
2+ years expMurata Machinery USA, Inc is a company that specializes in engineering solutions, and they are seeking a Field Service Engineer II. This role involves executing field service activities, performing installations and maintenance on products, and troubleshooting hardware and software issues while interacting with customers and internal teams.
Industrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Follow all corporate safety protocols and report unsafe conditions
Perform routine installations and/or maintenance on assigned products
Install software with minimum supervision, using the provided installation procedures and release notes
Use supplied corporate processes to locate software revisions and appropriate documentation
Verify software status and evaluate appropriate information for log analysis
Effectively troubleshoot issues for both hardware and software
Obtain Factory Training and achieve Certification on multiple products
Apply company policies and procedures to resolve routine issues
Professionally interact with, and present technical information to, internal team
Recommend technical solutions/resolutions to assigned team
Serve as a company liaison between customer and company engineering for daily site operations
Work independently with minimum supervision, as needed
Understand local site objectives
Prepare and submit all necessary technical paperwork and other reports
Travel on short notice, as well as extended travel time (Domestic & International)
Qualification
Required
Associates degree in related field or other engineering discipline preferred
Technical School or Military Certification is acceptable
Minimum of 2 years of technical field service experience in the semiconductor industry or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from direct manager, customers, and the general public
Strong oral and written communication skills (English language or language of country employed)
Ability to calculate figures and amounts such as percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Excellent judgment, troubleshooting and analytical capabilities
Ability to use standard statistical analysis methodologies
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of wide range of electrical diagnostic instruments and shop/hand tools
Ability to read electrical schematics and blueprints and diagnose/troubleshoot electromechanical devices
Flexible, detail-oriented, and ability to multi-task
Ability to work in a team environment and be a team player
PC skills (MS Office, Excel, Windows)
Excellent customer satisfaction skills
Willingness to travel
Valid Drivers License and ability to obtain all necessary travel document
Presentation skills
Company
Murata Machinery USA, Inc
Murata Machinery USA is a world leader across its diverse product lines.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase