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USAJOBS · 1 month ago

EHRM Supervisory Program Support Assistant

Hines, Illinois, USA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $80K/yr

1+ years exp

USAJOBS is a platform for federal job listings, and they are seeking an EHRM Supervisory Program Support Assistant. The primary purpose of the position is to serve as a 1st Level Supervisor over non-clinical functions for the Community Care staff and program, collaborating with various healthcare teams to ensure effective patient care.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Fact-finding and analysis of data (financial, cost, etc.) and preparation of higher-level managerial problems assigned to the Incumbent for review

Provide assistance to the organizational supervision of the program. Ensure the authorizations for pre-authorized medical care are processed appropriately, while making eligibility determinations for various programs in Community Care Coordination

Manages the Community Care Program. Ensure all required information for eligible Veterans is provided timely to the Third Party Administrator (TPA)

Serves as the subject matter expert for the Community Care program and work to identify needed resources, obtain needed resources and manage resources to ensure the success of the program

Coordinates the business process and software functions. Ensure the business process is in place to support the implementation of technology systems

Understanding of the integration of business/workflow processes, software applications, user interaction, and the data to support those functions

Ensure the success of the integration, and knowledge of VISTA, CPRS, Provider Profile Management System (PPMS), and Health-Share Referral Manager (HSRM)

Seen as the primary resource for projects related to CC; expected to work on other related projects whenever appropriate

Provide, distribute, and balance workload among employees in accordance with established workflow and experience

Monitors the status and progress of work and makes adjustments in accordance with established procedures. Ensure timely accomplishments of assigned workload

Schedules, coordinates, prepares, and performs all training programs related to Authorizations, Consults, Scheduling, and Follow-Up for the CCC program

Monitors the need of the program to determine the abilities of emergent focus for staff

Responsible or coordination, planning, implementation, and training for staff and services. Ensures the facility understands the program regulations and procedures

Uses technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations

Provide assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supported software

Perform training which consists of development and presentation of both formal lectures and on-the-job sessions to employees entering, changing, and extracting Authorizations and/or Community Care consults

Coordinates recommendations for modifying, revising, or implementing procedures to improve the efficiency of operations

Monitors all employees to ensure compliance with processes, computer systems and understands the goals program

Serve as the Time and Leave (T&L) Coordinator

Resolve issues or concerns that arise through congressional related issues, patient concerns, etc

Participate in the establishment of administrative qualitative standards, intended to improve the programs, facilities, and operations

Understanding of management practices that result in effective and practical qualitative standards

Serve as committee representative of the program

Performs other related duties as assigned

Qualification

Community Care Program ManagementData AnalysisStaff TrainingVISTA KnowledgeCPRS KnowledgePerformance EvaluationSupervisory SkillsProblem SolvingCommunication SkillsOrganizational Skills

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization

Experience in staffing plans, writing position descriptions, performance standards, and evaluations; skill in resolving complaints from the section employees; skill in coordinating tours of duty, schedules of work, leave utilization and holiday duty schedules; skill in planning, organizing, directing and supervising personnel functions for the work to be accomplished; skill in analyzing data to provide reports to senior management in support of tracking measures; ability to resolve complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making decisions on hiring selections; evaluating performance and taking disciplinary action when necessary

Physical Demands: While work is mostly sedentary, there are also exhaustive demands for standing, walking, bending and long periods of sitting. The incumbent is required to answer numerous telephone calls and must have adequate eyesight and hand dexterity to allow for reading and operating a computer terminal

Working Environment: The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to the contact with patients and public, incumbent is exposed to occasional verbal abuse. The incumbent observes normal safety precautions