Customer Engagment Manager jobs in United States
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Rocketlane · 2 months ago

Customer Engagment Manager

positionLehi, Utah, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date10+ years exp

Rocketlane is a fast-growing, innovative SaaS company focused on customer onboarding and professional services automation. The Customer Engagement Manager will own and manage customer relationships, ensuring successful implementation and driving alignment on business goals while collaborating with cross-functional teams.

CollaborationCustomer ServiceProject ManagementSaaS

Responsibilities

Own and manage customer relationships from the point of sale through successful implementation
Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region
Lead internal handover meetings from sales and flag risks, if any
Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM
Drive alignment on scope/requirements and business goals/objectives
Prepare and present a project plan based on inputs from all stakeholders
Review solution / account set up and ensure it meets customer's business objectives
Ensure best practices are shared with customers
Hold customers accountable for their deliverables
Proactively identify and communicate risks along with mitigation plans
Organize SteerCo meetings
Be the first point of escalation for the customer
Ensure delivery of signed off scope within agreed timelines
Drive adoption and change management processes
Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required
Drive compliance to Implementation methodology/ process for projects executed
Track, report and analyse metrics
Share trends and learnings internally to drive process improvements and efficiencies

Qualification

Risk managementStakeholder managementProject managementCustomer relationship managementAnalytical skillsEmpathyCollaboration skillsCommunication skillsOrganizational skillsAttention to detail

Required

Strong Project, risk and stakeholder management skills
Excellent written and verbal communication skills
Strong collaboration skills
Ability to listen and empathise with customers
Strong organisational and analytical skills along with attention to detail
10+ years experience in customer-facing roles

Benefits

Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.
Industry-first HSA benefits.
Flexible Time Off
Generous 401(k) match to support your financial future.

Company

Rocketlane

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Rocketlane is a PSA platform that provides project management and collaboration services.
dateFounded in 2020
location
Wilmington, Delaware, USA
people-size201-500 employees
web-link
https://www.rocketlane.com

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
8VC
2024-06-25Series B· $24M
2022-01-19Series A· $18M
2021-06-23Seed· $3M

Leadership Team

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Srikrishnan Ganesan
Co-Founder & CEO
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Deepak Balasubramanyam
Co-Founder
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Recent News

Morningstar.com
Rocketlane's Propel26 Ushers in the Outcome Era for Professional Services
2025-12-18
Winning the global race: How European CIOs are building for international success | CIO
AI spending may slow down as ROI remains elusive
2025-11-07
Forbes India
SaaS startup Rocketlane is going global
2025-10-29
Company data provided by crunchbase