Apply on Employer Site

AIRE Ancient Baths · 1 week ago

Senior Operations Manager - Future Center Director

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$130K/yr - $130K/yr

2+ years exp

AIRE Ancient Baths is seeking a Senior Operations Manager with strong leadership experience in luxury hospitality or wellness to join their AIRE Tribeca center. This role involves a 6-10 month operational immersion and leadership development program, preparing the candidate to become the Director of an AIRE Center, overseeing daily operations, team leadership, and financial management.

FitnessHealth CareWellness

Responsibilities

Oversee daily operations, ensuring flawless execution and a seamless guest journey aligned with AIRE’s standards

Lead department managers to drive exceptional service, productivity, and operational consistency

Monitor key operational metrics (occupancy, guest satisfaction, service quality) and drive continuous improvement

Inspire, develop, and coach teams to maintain a culture of excellence, care, and accountability

Ensure managers conduct regular feedback and performance conversations with their teams

Partner with HR to attract, train, and retain top talent across all operational areas

Collaborate with the Center Director in monitoring the P&L, gaining exposure to financial decision-making and business performance management

Support cost control, budgeting, and purchasing processes with rigor and attention to detail

Identify opportunities to improve operational efficiency and contribute to profitability goals

Ensure proper maintenance and performance of all facilities and equipment, maintaining AIRE’s quality standards

Support procurement and supplier coordination to guarantee timely, efficient, and cost-effective operations

Act as a brand ambassador, ensuring every detail of the experience reflects AIRE’s philosophy and excellence standards

Address client feedback and incidents with professionalism, ensuring full satisfaction

Collaborate with HQ and local teams to elevate the guest experience and implement best practices

Qualification

P&L managementOperational excellenceLeadership experienceCustomer service mentalityBilingual EnglishBilingual SpanishTeam developmentCreative thinkingFlexibility

Required

Minimum 2 years of experience as Center Director / General Manager / Spa Director in luxury hospitality, fitness, wellness, F&B, or premium service environments

Available to relocate to an AIRE location

Proven experience leading multi-department operations with teams of 40–80+ employees through department managers

Experience managing or co-managing P&L, budgets, and cost structures

Experience overseeing complex service operations and driving high standards of client experience

Excellent creative thinking skills and the ability to make urgent and effective decisions

Punctual, reliable, and flexible with scheduling according to business needs

Outstanding customer service mentality