Marmon Foodservice Technologies · 2 weeks ago
End User Support Technician
Brooklyn Park, MN
Full-time
Hybrid
New Grad, Entry Level
$55K/yr - $65K/yrMarmon Foodservice Technologies, Inc. is a part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. The End User Support Technician provides first-line entry level support for IT issues within the facility, managing day-to-day operations of O365 and supporting both local and remote users.
CommercialFood and BeverageMachinery ManufacturingManufacturing
Responsibilities
Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA
Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed
Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs
Be able to work on a flexible and collaborative team (onsite emote)
Conduct independent research by reading knowledgebase articles, manuals, and procedure documents
Manage problems through resolution with clear communication and status updates for affected users and management
Provide on-call support and weekend coverage based on business requirements
Perform other duties as assigned
Qualification
Required
Associate degree in Information Systems, related field, or equivalent experience
Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members
Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed
Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory
Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind
Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
Strong communication and conflict resolution skills
Able to exercise independent judgment and act on it
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Preferred
Preferred Certifications: MCSA, Network+\CCNA, ITIL, Security+, Azure, or AWS
Server 2008-2019 file shares, permissions, and connectivity experience a plus
Experience with ITIL
Desktop support to include automation with NinjaRmm\Intune or similar products (NinjaRmm a plus)
Scripting experience
Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)
Benefits
Medical, Dental, Vision, and Prescription Drug insurance plans
Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
Generous paid time off for personal use, holidays, and parental leave
Company-sponsored life insurance
401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
Financial and retirement advising
Company
Marmon Foodservice Technologies
Marmon Foodservice Technologies manufactures and supplies commercial food and beverage equipment.
Founded in 1953
1001-5000 employees
H1B Sponsorship
Marmon Foodservice Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Kristin Johnson
Human Resources Business Partner
Recent News
Company data provided by crunchbase