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Atlan · 6 hours ago

Principal Customer Success Manager

United States

Full-time

Remote

Lead/Staff

10+ years exp

Atlan is a pioneering company focused on transforming data chaos into clarity through their active metadata platform. As a Principal Customer Success Manager, you will guide major clients in leveraging Atlan's platform to drive adoption and measurable business outcomes, while building strategic partnerships and advancing data governance initiatives.

Big DataData GovernanceInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Lead Enterprise Success: Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion

Strategic Partnership: Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction

Advance Data Governance: Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence

Shape Atlan’s Future: Partner with Product, Engineering, and GTM to translate customer insights into platform innovation

Trusted Advisor: Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan

Executive Relationship Builder: Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives

Adoption and Value Driver: Ensure high engagement and measurable business impact across technical and business teams

Change Management Partner: Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale

Voice of the Customer: Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach

Qualification

Customer Success ManagementData Ecosystem ExpertiseConsultative CommunicationEnterprise ExperienceTechnical CuriosityExecutive PresenceResults Orientation