Scopely · 4 hours ago
Technical Manager, PX Platform
United States
Full-time
Remote
Mid Level
$118K/yr - $174K/yr
3+ years expScopely is a global interactive entertainment and mobile-first video game company, and they are seeking a Technical Manager for the PX Platform to help build and operationalize systems that will enhance their global Player Experience organization. This role involves managing daily operations of PX systems, coordinating with various teams, and ensuring compliance with privacy and data standards.
Digital EntertainmentMobile AppsOnline GamesSoftwareVideo Games
Responsibilities
Manage daily operations of PX systems including HelpShift, GGWP, JIRA, and Asana, driving reliability, integration quality, and process efficiency
Identify and implement opportunities to enhance service improvements with automation, machine learning, AI, and other emergent toolsets
Coordinate with Engineering, Product, and Analytics teams through shared sprint planning and PX tech reviews to implement and test integrations across game services and data systems
Gather and translate requirements from Player Support, Trust & Safety, and Live Operations teams into actionable technical tasks and timelines
Support vendor relationships, tracking deliverables, integration milestones, and technical documentation
Monitor data flows and APIs, flagging issues or opportunities for optimization and automation
Drive tool improvements, partnering with internal admins and engineers to enhance workflows, reporting, and configuration management
Partner with Legal and Security teams to ensure all PX systems remain compliant with global privacy and data standards
Maintain living documentation for configurations, integrations, and PX operational playbooks to ensure continuity and transparency
Report on project health, risks, and outcomes to key stakeholders within Player Experience and partner teams
Continuously evaluate new tools and features that can enhance player support scalability, automation, and insight
Qualification
Required
3–5 years of experience as a Technical Program Manager or similar role supporting live-service or SaaS environments
Experience working on live-service or large-scale game or entertainment properties, especially competitive, cross-platform, AAA or equivalent
Experience managing or supporting Customer Service platforms like HelpShift, Zendesk, or Salesforce
Familiarity with JIRA, Asana, and API integrations between support tools and internal systems
Strong organizational and communication skills with the ability to manage multiple technical workstreams and a collaborative approach to solving complex problems
Working knowledge of data privacy and security concepts (GDPR, CCPA)
Comfort working cross-functionally with engineers, operations teams, and external vendors
A proactive, solution-oriented mindset with a focus on reliability and continuous improvement
Passion for games, player experience, and emerging tech in customer and trust operations
Preferred
Familiarity with AI-driven support tools, LLM integrations, or data pipeline management
Experience integrating game telemetry or reporting systems into support tools
Experience with building automations, scripting, or data visualizations for player operations
Exposure to Trust & Safety or moderation tooling such as GGWP
Familiarity with Unreal Engine or live-service game infrastructure
Benefits
Healthcare benefits
Retirement benefits
Pet insurance
Paid holidays
Paid Scopely free days
Unlimited paid time off
Company
Scopely
Scopely is an entertainment and video game company that creates, publishes, and live-operates immersive games.
1001-5000 employees
H1B Sponsorship
Scopely has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (18)
2023 (16)
2022 (16)
2021 (25)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$998.5MKey Investors
NewView CapitalRevolution GrowthAnthem Venture Partners
2023-04-05Acquired
2021-10-18Secondary Market
2020-12-11Secondary Market
Leadership Team
Javier Ferreira
Co-CEO
Walter Driver
Co-Founder, Chairman & Co-CEO
Recent News
2026-01-16
PocketGamer.biz
2026-01-16
Company data provided by crunchbase