Renovo Solutions · 1 month ago
Life Science Engineer, Level 3 Chromatography
Boston, MA
Full-time
Onsite
Senior Level
7+ years expRenovo Solutions is a nationwide healthcare technology management company seeking a Life Science Engineer III - Chromatography. This role is responsible for leading engineering service operations, providing advanced technical support, and optimizing workflows in chromatography technology and equipment.
Health Care
Responsibilities
Lead all technical needs, including managing engineering service escalations, providing triage support for troubleshooting and coaching
Offer pricing support for service-related tasks, tools, and materials as well as advising on parts inventory needs to support RenovoCare budgets
Provide input on Renovo Care's potential and advise on the integration of new products into service offerings
Directly support field service teams by acting as the final point of escalation for all service events in the field, resolving complex technical issues and ensuring field service teams have the necessary support to achieve successful service outcomes
Identify opportunities to enhance service delivery, pricing, and training processes. Collaborate with internal teams to implement changes that optimize workflows and improve service outcomes
Support the pricing structure for Renovo Care, Scientific Services, and Relocations, ensuring labor, material, and service delivery costs are well-defined and competitive in the Master Class Table. Define labor hours for each service to optimize operational efficiency
Develop and implement SOPs for equipment qualification, ensuring compliance with regulatory requirements (e.g., FDA, EMA). Generate qualification reports that document performance tests, risk assessments, and calibration checks for audit and inspection purposes. Ensure equipment is properly qualified before use by validating performance, confirming specifications, and verifying operational limits
Perform remote and on-site troubleshooting during equipment service events, maintaining high service standards, across the Renovo Engineering Team
Maintain direct responsibility for assigned RenovoCare equipment as part of the service delivery effort
Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
Installs and optimizes hardware/software/network products and configurations at customer sites
Manages customer relationships by communicating work performed and providing a follow-up plan as needed
Provides accurate and timely completion of service reports, expense reports and other administrative tasks
Communicates and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs
Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Escalates to management challenging service events in an efficient manner and develops a plan for resolution
Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices
Qualification
Required
Experience repairing, troubleshooting, supporting and operating analytical chemistry or related equipment required
Minimum 7 years experience with life science laboratory equipment (e.g. LC, LC/MS, GC or GC/MS Chromatography)
Minimum 3 years experience with GxP environment
Bachelor's Degree in Chemistry, Biochemistry, Engineering or related field required
Company
Renovo Solutions
Renovo solutions provides coverage and services to hospitals and healthcare facilities across the united states.
501-1000 employees
H1B Sponsorship
Renovo Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2022-01-11Private Equity
Leadership Team
Bill Newell
Chief Executive Officer
Joseph Happ
Co-Founder
Recent News
2025-09-12
2022-01-13
2022-01-12
Company data provided by crunchbase