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Idaho Milk Products · 1 day ago

IT Service Desk Specialist I

Jerome, ID

Full-time

Onsite

Entry Level

1+ years exp

Idaho Milk Products is seeking an IT Service Desk Specialist I to join their IT Service Desk team. This role is responsible for managing IT incidents and service requests, providing excellent customer service, and maintaining computer systems and applications for business users.

Food and Beverage

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide prompt and friendly IT support for incoming incidents and requests via phone, in person, email, ticketing system, or by any other means

Troubleshoot and resolve issues related to IT computing systems including hardware and software, mobile devices, end-user peripherals, printers, and basic network connectivity

Escalate complex issues to IT Service Desk Specialist II or higher-level internal support or external vendor support as needed

Install, configure, repair, and maintain computers and other related end-user equipment, mobile devices, systems, and applications/software

Perform routine hardware and software upgrades, applications/software patching, and preventive maintenance according to vendor and company standards

Support Microsoft Windows 11, Microsoft 365, Active Directory Domain Services, and basic network services

Set up and maintain network printers and toner supplies

Accurately document incidents, resolutions, and work performed in the IT support ticketing system

Create, develop, and update self-help guides, FAQs, training materials, and knowledge base articles for end users and IT staff

Conduct IT onboarding sessions for new hires or promoted employees

Track and manage inventory of all IT assets including hardware, software, and user accounts

Assist with the IT procurement process—evaluate, recommend, and purchase IT equipment with IT management’s approval

Maintain confidentiality of sensitive information and adhere to company security policies and procedures

Support and conduct basic IT security practices (password resets, user access management, device encryption, principle of least privilege, etc.)

Participate in IT on-call rotation and respond to after-hours emergency support incidents as needed

Perform ongoing cross-training with IT staff on core support tasks and essential duties to ensure adequate coverage during periods of staff vacation, PTO, and other absences

Perform ongoing learning and development

Perform other related duties as assigned by IT management

Qualification

IT support experienceMicrosoft Windows 11Microsoft 365Active DirectoryVOIP systemsMobile device managementOrganizationProblem solvingOral communicationWritten communicationTime managementTeamwork

Required

High school diploma/GED or equivalent work related experience

A minimum of 1-3 years of hands-on IT support experience (entry-level)

Demonstrated ability to work together as a team in a fast-paced environment and adapt to changing priorities and business needs

Ability to maintain a high level of confidentiality and professionalism

Demonstrated ability to effectively troubleshoot and use problem solving skills

Established skills in oral and written communication, organization, prioritization, and time management

Established experience and basic understanding of working with and managing Microsoft Windows 11, Microsoft 365 applications and services, Microsoft Active Directory, Microsoft Entra ID, VOIP systems, and mobile device management

Preferred

Associate degree or equivalent in relevant field

Experience with ticketing systems and remote support tools preferred

Benefits

Medical

Dental

Vision

Disability

Life Insurance

Flexible Spending Accounts

Supplemental Insurance

Vacation

Holiday Pay

Personal Time Off (PTO)

401(k) plan with a company match

Company

Idaho Milk Products

Idaho Milk Products is a dairy firm specializing in Milk Protein, Milk Permeate Powder, and Cream

Founded in 2007

Jerome, Idaho, USA

51-200 employees

http://idahomilkproducts.com

H1B Sponsorship

Idaho Milk Products has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (1)

2022 (2)

2021 (4)

2020 (1)