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Hudson Valley Credit Union · 2 months ago

Supervisor Payment Operations

Poughkeepsie, NY

Full-time

Onsite

Mid, Senior Level

$69K/yr - $81K/yr

3+ years exp

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Payment Operations. The role involves overseeing the daily operations of the payment processing team, ensuring accurate and compliant execution of transaction processing while collaborating with various internal departments to support business objectives and member satisfaction.

BankingCreditFinancial ServicesInsurance

Responsibilities

Supervise and lead a team of payment operations specialists, providing coaching, performance feedback, and development opportunities

Monitor daily payment processing activities including ACH, wire transfers, check processing, and internal settlements

Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, PCI-DSS), and industry standards

Identify and support process inefficiencies and implement improvements to enhance accuracy, speed, and cost-effectiveness

Collaborate with IT, Risk, Compliance, and Customer Service teams to resolve issues and support cross-functional initiatives

Maintain and update SOPs, training materials, and audit documentation

Prepare and analyze operational reports, KPIs, and metrics to inform leadership and help inform strategic decisions

Manage internal escalations and exceptions, ensuring timely resolution and communication

Support system upgrades, testing, and implementation of new payment technologies or platforms

Participate in audits, risk assessments, and regulatory reviews as needed

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism

Responsible for regular and predictable attendance including punctuality

Qualification

Fraud payment operationsReal-time paymentsLean Six SigmaSupervisory experienceFraud detection tools

Required

Bachelor's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience preferred

Minimum 3 Years Fraud payment operations, banking, or financial services experience required