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FanDuel · 1 week ago

Fraud and Risk Associate, (Evenings / Late Nights)

Orlando, FL

Full-time

Onsite

Entry Level

$20.19/hr - $25/hr

1+ years exp

FanDuel Group is the premier mobile gaming company in the United States and Canada. They are seeking a Fraud and Risk Support Associate responsible for reviewing and resolving customer fraud contacts while providing outstanding support to sports fans.

Fantasy SportsGamingSports

Responsibilities

Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts

Deliver outstanding fraud support to our growing community of avid sports fans

Conduct customer identity verification and document authentication

Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity

Perform account due diligence to mitigate loss

Assist in the resolution of chargebacks and/or player disputes as needed

Assist in the detection of fraud trends using various tools and systems

Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals

Qualification

Fraud experienceHelp desk softwarePayment processorsAnalytical problem-solvingCommunication skillsFraud schemesPassion for sports

Required

Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields

Excellent verbal and written communication skills

Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems

Basic analytical problem-solving skills

Availability to work flexible hours that include nights and weekends

Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment