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Free Market Health · 2 months ago

Client Services Manager I

Pittsburgh, PA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Free Market Health is a company founded in 2019 and headquartered in Pittsburgh, PA, supporting payers and specialty pharmacies. They are seeking a Client Services Manager I to manage communications between vendors, internal departments, and clients, ensuring high client satisfaction and operational efficiency.

Health CareInformation TechnologyMedicalPharmaceutical

Responsibilities

Build and maintain strong relationships with clients to understand their needs and ensure they receive optimal service

Investigate and diagnose problems, coordinating with internal teams and external partners as necessary

Develop and implement solutions to prevent future issues and improve overall client satisfaction

Facilitate clear and effective communication within the organization as well as between clients and PBMs, health plans, and specialty pharmacies

Ensure that all parties are informed of relevant updates, changes, and issues

Proactively identify potential issues and work to resolve them before they escalate

Collaborate with internal teams, including Program Architecture, Operations, and Technical Support, to address client needs

Assist the Client Inquiries Team with member inquiries and escalations promptly and effectively, ensuring issues are resolved to the client's satisfaction

Track and report on the status of client issues and resolutions

Qualification

Client-facing experienceSpecialty pharmacy knowledgeAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsMicrosoft OfficePresentation skillsInterpersonal skillsCross-functional collaboration

Required

1-3 years of experience in a client-facing role

1-2 years of experience in the specialty pharmacy, health plan pharmacy department or PBM space

Strong communication and interpersonal skills

Effective organizational skills as well as excellent management and prioritization skills

Excellent PC skills including Microsoft Office and Excel

Excellent verbal and written communication and presentation skills

Strong analytical and problem-solving skills

Proven ability to work cross-functionally with different teams, both internally and externally

Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction

Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity