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Free Market Health · 1 month ago

Client Services Manager II

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Free Market Health is a company that supports payers and specialty pharmacies in navigating a complex market. The Client Services Manager II serves as the primary operational contact for clients, responsible for delivering exceptional service through project management, strategic communication, and cross-functional coordination.

Health CareInformation TechnologyMedicalPharmaceutical

Responsibilities

Serve as the day-to-day operational lead for assigned clients, ensuring seamless service delivery and issue resolution

Lead and manage client-related projects, including the development of timelines, project plans, and key milestones

Facilitate regular client update meetings and maintain a detailed task log to track progress, align stakeholders, and escalate issues as needed

Provide oversight and mentorship to operational team members, ensuring adherence to project management best practices

Collaborate with internal departments to gather requirements, allocate resources, and execute deliverables in alignment with client expectations

Manage benefit change requests and system configuration updates

Operate independently while effectively contributing to cross-functional teams

Qualification

Client-facing experienceSpecialty pharmacy experienceProject managementMicrosoft Office proficiencyAnalytical skillsCommunication skillsInterpersonal skillsPresentation skillsOrganizational skillsProblem-solving skills

Required

3-5 years of experience in a client-facing role

2-4 years of experience in specialty pharmacy, health plan pharmacy department, or a PBM

Track record of managing and delivering strategic initiatives

Strong communication, interpersonal, and presentation skills

Demonstrated expertise in project management methodologies and tools

Effective organizational and prioritization abilities

Proficiency in Microsoft Office and web-based tools

Strong analytical and problem-solving capabilities

Ability to work cross-functionally with different teams, both internally and externally

Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction

Comfortable navigating ambiguity and shifting priorities in a dynamic environment