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ECU Health · 5 hours ago

Employee Relations Consultant II

Greenville, NC

Full-time

Onsite

Mid Level

3+ years exp

ECU Health is a mission-driven academic health care system serving over 1.4 million people in eastern North Carolina. The Employee Relations Consultant II plays a key role in fostering positive employee relations and providing expert guidance on employee issues, ensuring alignment with the organization's mission and values.

Hospital & Health Care

Responsibilities

Facilitates positive relationships and communications between team members and departments, through various means, such as attending meetings, having one-to-one communications, and generally being visible and accessible to colleagues and staff

Adopts a mindset of continuous improvement and commitment to enhancing service delivery to customers

Actively participates in team huddles and meetings. Provides updates and feedback in a positive, professional manner. Communicates concerns through appropriate outlets with a focus on mutual respect and understanding

Cross train to ensure working knowledge of various tasks within the department in order to back-fill and/or provide support to teammates as needed

Assists in the system coordination of team member relation issues

Continues to build on HR competencies and team member relations acumen by collaborating as needed with Employee Relations Consult II Relations leadership and the HRBPs

Continues to develop into a subject matter expert on employment laws to appropriately apply information to employee relation matters

Collaborates with leadership and stakeholders to create legally sound solutions to complex cases and maximizes opportunities for success of employees and the business

Provides Employee Relations coverage and support after hours as needed (24 hours support)

Helps to maintain a positive employee relations climate by facilitating discussions or by providing consistent advice and guidance to managers and employees for problem resolution of work-related conflict

Coaches departmental leadership in carrying out their responsibilities on employee relations matters

Conducts investigations and recommends resolution for all employee relations problems

Supports the local HRBP in the employee appeals and grievance process

Meets regularly with local HRBP to advise of recent employee relations matters and review facility specific analytics

Recognizes patterns and anticipates employee-related issues; develops, recommends, and initiates appropriate steps for resolution in accordance with policies and procedures

Supports Employee Relations leadership and Legal in conducting employee relations investigations or pending litigation

Escalates complex Employee Relations matters to Employee Relations Leadership, Legal, or HRBP team as needed and coordinates the partnership of key stakeholders

Conducts sexual and racial harassment complaint investigations. Interviews complainant and alleged harasser. Arrives at conclusion and recommends plan of resolution

Facilitates facility unemployment compensation hearings (with manager), return to work and ADA Interactive processes

Identifies and recommends retention strategies and positive employee relations initiatives

Orients new facility leaders to the processes and philosophy of the Employee Relations partnership

Reviews and provides constructive feedback on Corrective Action documentation and recommends the appropriate level of corrective action. Interprets Human Resource policies and procedures

Represents ECU Health in all ESC unemployment benefit hearings. Reviews personnel records and identifies pertinent documentation. Obtains supporting witnesses for individual cases, consults with attorneys as needed. Appeals cases as needed

Collaborates with Corporate Compliance regarding HIPAA violations. Notifies manager of violation. Monitors corrective action taken

Responsible for delivering key updates and data to the HR leadership and executive teams

Qualification

Employee relations expertiseInvestigation skillsEmployment lawsCoaching leadershipConflict resolutionAnalytical skillsCommunication skillsTeam collaboration