NEOGOV · 4 months ago
Destination Travel & Sales Associate-PT
Waco, TX
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expThe City of Waco seeks a detail-oriented and organized individual for the Part-Time Destination Travel and Sales Associate position. This role provides essential support to the Destination Marketing Organization's group sales team, assisting with lead tracking, data entry, and customer service to promote Waco as a premier tourism destination.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Enters and maintains sales leads, contacts, and event information in the Customer Relationship Management (CRM) System
Assists with preparation of proposals, bid books, reports, and event evaluations
Provides administrative and logistical support to the DMO Sales team, including scheduling meetings, organizing site visits, and compiling materials
Supports pre- and post-event follow-up efforts, including gathering and confirming data from hotel partners and other stakeholders
Responds to phone and email inquiries related to group travel or event planning, routing them appropriately
Helps coordinate and support Familiarization (FAM) tours and site visits for prospective clients
Assists with industry research, database clean-up and compiling mailing/contact lists
Maintains accurate and up-to-date files for sales records and documentation
Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco’s attractions, events, and hospitality offerings to enhance visitor experiences
Participates in basic destination knowledge training provided by the DMO to stay informed about Waco’s tourism offerings and deliver accurate information to visitors
Serve as a backup Welcome Center representative, greeting visitors, providing tourism information, and assisting with merchandise sales as needed
Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards
Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations
Performs other related duties as assigned to support the DMO’s mission and the City of Waco
Qualification
Required
Valid Texas Driver's License
H.S. Diploma or GED equivalent
1 year of customer service experience, preferably in a tourism, hospitality, or retail environment
Preferred
Retail experience in a visitor center or tourism-related setting
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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