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Compass One Healthcare · 1 month ago

Regional Director of Operations - Norfolk, VA

Norfolk, VA

Full-time

Onsite

Director/Executive

$140K/yr - $150K/yr

8+ years exp

Compass One Healthcare is a leading national food and nutrition services company dedicated to serving hospitals and healthcare systems. The Regional Director of Operations will lead and manage a team of District Managers, ensuring operational and financial goals are met while maintaining strong client relationships.

Health CareMedicalNutrition

Responsibilities

Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service

Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)

Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community

Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications

Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment

Serves as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point

Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)

Collaborates with key partners to support regional initiatives

Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time

Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation

Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes

Ensures consistent and fair administration of all policies and procedures

Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Qualification

Multi-unit managementFinancial acumenClient relationship managementContract managementPeople developmentNegotiation skillsAnalytical thinkingMicrosoft Suite proficiencyCommunication skillsOrganizational skills

Required

Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Preferred

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc

Has a proven track record of growing a business and leading teams, along with strong financial acumen

Has ability to think quickly, analytically, strategically, and accurately

Shows expert client relationship, influencing, listening, and communications (written and verbal) skills

Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient

Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills

Proficient in the use of Microsoft Suite