VideaHealth · 2 months ago
VP Customer Success
NYC or Boston 
Full-time
Onsite
Director/Executive
$200K/yr - $250K/yrVideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. The VP of Customer Success will lead a team focused on customer implementation, satisfaction, and retention, while collaborating closely with the executive team to enhance customer experiences and drive product adoption.
BiotechnologyHealth CareSoftware
Responsibilities
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, and overall customer satisfaction for enterprise and SMB customers
Drive success across both centralized customer organizations and distributed end-users, ensuring strong product adoption, engagement, and value realization at every level
Build, lead, and develop a high-performing Customer Success team that is relentlessly focused on delivering exceptional customer experiences and maximizing user happiness
Lead and execute QBRs and other executive-level engagement rhythms, ensuring customers are strategically aligned, supported, and positioned for long-term success across all products
Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives
Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy
Qualification
Required
Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments
Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows
Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups
Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS
Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage
Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes
Passion for technology and innovation, with a deep commitment to delivering value to customers
Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources
Preferred
Experience in dental or health tech companies is a plus, but not required
Company
VideaHealth
VideaHealth is offers dentistAI’s software automatically detects pathologies in dental imaging, helping dentists avoid missing diseases.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$66.5MKey Investors
ThresholdSpark CapitalZetta Venture Partners
2025-01-28Series B· $40M
2022-03-31Series A· $20M
2020-01-01Seed
Leadership Team
Florian Hillen
CEO and Founder
Austen Asadorian
Chief Revenue Officer
Recent News
Business Wire
2026-01-16
Company data provided by crunchbase