Apply on Employer Site

HD Supply · 2 months ago

UX Researcher

Atlanta, GA

Full-time

Hybrid

Entry Level

2+ years exp

HD Supply is committed to promoting equity and diversity within its workforce. The UX Researcher will identify and execute research methods to understand customer needs, collaborating with cross-functional teams to drive innovation through actionable user insights and support the development of user-centric products.

ConstructionHardwareHome ImprovementIndustrial

Responsibilities

Defines research problems and establishes the scope of projects with the experience team, ensuring all key issues are addressed effectively

Designs research plans that strategically address knowledge gaps by identifying suitable participants who can provide valuable insights and perspectives

Implements research methods to comprehensively understand and address identified gaps in knowledge, ensuring thorough and reliable results

Collects high-quality data according to the research plan, ensuring adherence to best practices

Analyzes raw data to identify themes and trends, highlighting insights to inform design and process improvements

Presents and documents insights in an understandable format for relevant audiences, collaborating with the team to influence impactful decisions

Qualification

Research experienceService designSAPERP platformsAgile MethodologiesJiraCall Center experienceUser insights

Required

Typically requires BS/BA in a related discipline

Certification may be required in some areas

Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field

Preferred

Bachelor's degree in a related field

Call Center experience (Cisco)

2+ years of research experience in an enterprise or eCommerce environment

Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms

Experience conducting onsite and in-person research to gather user insights and feedback

Experience w/Jira

Experience with Agile Methodologies

Company

HD Supply

Glassdoor3.6

HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S.

Founded in 2007

Atlanta, Georgia, USA

10001+ employees