Clarity Clinic · 6 hours ago
Patient Care Coordinator (PCC)
Chicago, Illinois
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expClarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and therapeutic services. The Patient Care Coordinator (PCC) plays a vital role in ensuring a seamless and positive experience for patients by managing appointment scheduling, patient communication, medication coordination, and insurance verification.
Mental Health Care
Responsibilities
Provide exceptional customer service via phone, email, SMS, and patient portal
Serve as the welcoming, professional first point of contact for new and returning patients
Address inquiries, appointment scheduling, medication requests, and care coordination
Assist with patient emergencies or admissions in a calm, supportive manner
Accurately maintain and update patient records
Support communication of provider messages, appointment reminders, and follow-ups
Generate and review reports to ensure smooth, efficient patient care
Facilitate medication refill requests and coordinate with pharmacies and providers
Support patients with clear communication regarding medication policies and timelines
Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
Verify insurance coverage and collect payments professionally and compassionately
Ensure accurate billing and reconcile daily payment batches
Greet, check in, and check out patients in a friendly and timely manner
Support provider scheduling and maximize appointment slot utilization
Assist with clinic operations and leadership initiatives as needed
Qualification
Required
Associate's degree or five years of related experience in lieu of a degree
Minimum of 1 year experience in a healthcare or customer service role
Strong communication skills with a warm, empathetic approach to patient care
Detail-oriented with strong organizational and problem-solving abilities
Ability to work across multiple locations if needed
Proficiency in healthcare technology and EMR systems
Benefits
Full comprehensive benefits package including health, dental vision, EAP services and more.
Monthly Wellness Services Reimbursement
401k match up to 4%.
Opportunities for growth and professional development.
Accrued PTO and sick/wellness days.
Company
Clarity Clinic
Clarity Clinic offers leading in-person and virtual psychiatry (medication management), therapy, PHP & IOP, TMS for depression, and psychological testing services with locations throughout the Chicagoland area: Chicago Loop, River North, Lakeview Broadway & Belmont, Arlington Heights, Evanston, and Mokena.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pavan Prasad, MD
CEO
Dr. Stacy Lott, PsyD
Chief Operating Officer
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