Harver · 2 months ago
Technical Support Agent (T2)
Hybrid (Atlanta, Georgia, US)
Full-time
Hybrid
Mid Level
3+ years expHarver is an industry leading hiring solution helping organizations optimize their talent decisions. The Technical Support Agent (T2) will investigate and solve production issues while managing support tickets and collaborating with various teams to provide solutions for web-based applications.
Enterprise SoftwareHuman ResourcesIntelligent SystemsNeurosciencePredictive AnalyticsSaaSSoftware
Responsibilities
Investigate and solve challenging and time-sensitive production issues, often in support of our enterprise and mid-market clients
Manage an evolving queue of support tickets, working them in accordance with our established Service Level Agreements
Research, troubleshoot and develop solutions in web-based and mobile web SaaS applications, encompassing technologies like: Microsoft technologies, HTML, JS libraries, and MS SQL Server and Mungo DB databases, SAML
Configure and customize our applications to meet unique customer requirements
Interact and collaborate with our end user support, client success, integration specialists, and product development teams
Qualification
Required
3+ years' experience in a support role (technical, customer, developer)
Experience with Zendesk, Jira, Confluence is required (other ticketing platforms are a plus)
Demonstrated experience working with Relational Databases, SQL and writing database queries
Experience understanding and working with APIs and Web services (AWS, REST). Familiarity with Postman preferred
HTML with CSS understanding
A functional understanding of SSO implementation and integration
Eagerness to learn new and unfamiliar technologies
Outstanding troubleshooting skills and the ability to problem solve and think critically
Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences, including non-technical team members and clients
Ability to prioritize work and be self-directed in a dynamic and challenging work environment
Strong work ethic and desire to meet client and internal driven deadlines
Preferred
ET/CT time zone preferred
Familiarity with Postman preferred
Benefits
A competitive base salary
Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members
Retirement savings programs
Generous bonus and referral rewards
Flexible schedules to improve work/life integration
Quarterly wellness days off and summer Fridays!
Company
Harver
Harver is the industry leading hiring solution helping organizations optimize their talent decisions.
201-500 employees
H1B Sponsorship
Harver has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$28.93MKey Investors
Insight Partners
2021-05-11Acquired
2019-07-31Series B· $14.95M
2018-01-11Series A· $4.21M
Leadership Team
Ben Porr
Chief Science Officer
Recent News
2025-07-16
Company data provided by crunchbase