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Carolina Handling · 2 months ago

Information Technology Technician

Charlotte, NC

Full-time

Onsite

Entry Level

2+ years exp

Carolina Handling is one of the largest automation systems integrators in the world, specializing in turnkey solutions for warehouses and distribution centers. The IT Support Technician is responsible for providing first-line support for IT-related issues, ensuring reliable access to IT systems for all associates, and maintaining the performance of company IT networks and applications.

AutomotiveInformation Technology

Growth Opportunities

Responsibilities

Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems

Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process

Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations

Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems

Acts as a liaison between users, IT suppliers, and contractors

Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members

Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers

Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching

Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control

This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization

Qualification

Helpdesk SupportMicrosoft SolutionsNetwork InfrastructureMobile Device ManagementRemote Desktop SupportCustomer Service SkillsAnalytical SkillsCommunication SkillsOrganizational Skills

Required

Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience

Required Knowledge and Experience with Helpdesk / Customer Service environment

Common knowledge of IT hardware, networking, industry-standard applications, and best practices

Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup

Network Infrastructure and Configurations

Workstation Imaging and automated software deployment

Microsoft Solutions: M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure

Operating Systems: Windows 10, Android OS, and iOS

Management Tools and Systems: Mobile device management software (Intune, ManageEngine), VMware applications, Remote desktop support (ScreenConnect, RDP, etc.), ManageEngine - OS Deployer, EndPoint Central

Strong Customer Service and Communication Skills: Empathy and listening, High external structure - the ability to work independently and self-manage, Ability to effectively collaborate and communicate with a remote team, Desire to help others, Effectively communicate with both technical and non-technical users, Clear oral and written communications

Must manage multiple priorities simultaneously and ensure consistent, high-quality results

Must have great attention to detail and follow-through skills

Understanding of business fundamentals and company culture and their interface with technology solutions

Strong organizational and administrative skills

Excellent analytical and reasoning skills