NEOGOV · 4 months ago
Office Assistant - Customer Service
FL 32514, FL
Full-time
Onsite
Entry Level
$36K/yr - $60K/yr
2+ years expNEOGOV is seeking an Office Assistant to support the Customer Service department at Emerald Coast Utilities Authority. The role involves performing clerical and administrative tasks, interacting with the public, and maintaining accurate records and communications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Works with the public to provide and verify information, process transactions, and provide services, as appropriate; greets visitors and directs them to appropriate areas
Answers the telephone, screens and routes calls, takes messages, provides public with factual information regarding departmental services, functions, and activities which may require the explanation of rules, policies, and/or procedures
Operates standard office equipment including word processors, computers, facsimile equipment, telephones, and other communications equipment; may assist others in the proper use of various office equipment; makes use of available tools to improve efficiency and accuracy of work done in assigned programs and work units
Compiles and maintains accurate and up-to-date records such as mailing lists, attendance records, expense account information, incoming and outgoing goods and services, other workplace transactions, and routine bookkeeping activities
Maintains manual or computerized filing systems containing records, reports, statistics of technical subject matters, charts, and other departmental documents including maintaining computer diskettes and backups in an orderly fashion so that materials can be easily located
Enters, retrieves, edits, verifies, researches, and corrects data; summarizes and prepares periodic or special reports and information required by co-workers, supervisors, and the public using a computer system and following established formats and menus
Collects fees and fines; prepares general reports to account for funds collected; performs routine business calculations to obtain totals, balances, or other numerical information; may conduct reviews/audits of various receipts, financial reports, documents, etc.; may oversee the receipt, balancing, depositing, and reconciliation of internal accounts
Maintains routine accounting, financial, and cost records in accordance with established procedures; may prepare or check payrolls, reimbursements, or cash advances for expenses, vouchers, requisitions, purchase orders, personnel, and similar records
May independently compose and/or type routine correspondence, payrolls, receipts, vouchers, departmental reports, permits, or other materials requiring interpretation of facts and application of rules; may compile information for reports to assist staff; may prepare charts or tables from general specifications to present information in an easy-to-understand format
Reviews a variety of documents and determines appropriate methods of processing
Receives, opens, sorts, evaluates, and routes departmental and inter-office mail to appropriate destinations; monitors incoming and outgoing documents to ensure timely handling
Organizes and maintains departmental payroll, procurement, and/or personnel records under written guidelines or the guidance of a supervisor
Schedules appointments, reservations, conferences, and meetings; coordinates meetings and staff action on behalf of co-workers, supervisors, and managers; compiles materials for meetings, prepares agendas, and attends such meetings; takes summary notes on meeting discussions and types minutes for appropriate distribution
May organize and order office supplies, materials, and equipment under direction in order to maintain sufficient inventory for departmental usage
Advises staff, officials, and the general public on departmental operations, policies, and procedures
Assists department staff and management with various special projects and programs
All other duties as assigned
Qualification
Required
High school diploma or equivalent
Two years of office support experience
Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job
May require the possession of or ability to obtain a valid Driver License upon offer of employment
Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing)
All applicants are subject to physical assessments as required by job
Knowledge of modern office methods, practices, and procedures including the operation of standard office equipment
Knowledge of the intended uses of standardized computer software applications involving word and data processing, interpretation, and presentation
Knowledge of proper use of business English including correct spelling, grammar, and punctuation
Knowledge of basic business mathematics
Knowledge of business letter writing and standard formats for other common business documents
Skill in interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous, helpful, and friendly manner
Skill in rapidly acquiring knowledge of administrative and operational matters and working independently on non-routine office support tasks
Skill in the operation of contemporary office equipment such as a personal computer or terminal, typewriter, and calculator and in the use of standardized computer software applications involving word and data processing, interpretation, and presentation
Skill in making calculations involving business mathematics
Skill in maintaining accurate office files
Skill in concentrating and paying close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance
Skill in typing at a prescribed rate of speed
Ability to make sound decisions in accordance with rules, regulations, or policies
Ability to establish and maintain effective working relationships with officials, other employees, and the general public
Ability to listen effectively
Ability to read, understand, analyze, and interpret data, procedures, and governmental regulations
Ability to write correspondence and reports
Ability to speak effectively concerning business issues on the telephone and in person
Ability to define problems succinctly, collect data, establish facts, and draw valid conclusions
Ability to add, subtract, multiply, and divide whole numbers, common fractions, and decimals
Benefits
10 Paid Holidays
Annual and Sick Leave
Health, Dental, Vision, Life & Disability Insurance
Florida Retirement System (FRS) Pension Plan and Investment Plan options
Deferred Compensation Retirement Savings Plans
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Company-supplied Uniforms (for qualifying positions)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase