Pie Insurance · 1 week ago
Billing Specialist Tier II
United States
Full-time
Remote
Entry, Mid Level
$21/hr - $25/hr
2+ years expPie Insurance is committed to empowering small businesses by making commercial insurance affordable and accessible. They are seeking a Billing Specialist Tier II to handle mid-level technical billing inquiries, provide excellent customer service, and resolve complex billing issues for small business owners and partners.
Financial ServicesInsuranceInsurTechSmall and Medium Businesses
Responsibilities
Handles Tier II phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
Monitor and maintain service level agreements, while remaining compliant with federal and state regulations
Consistently meet production goals related to Billing Tier 2 work
Build relationships with Agency partners and internal team members to provide accurate and consistent communication with customers
Seek and provide resolution to billing issues while also anticipating ways to prevent future issues
Voices the customer’s needs and advocates for the customer and their perspective
Maintains knowledge and familiarity with billing policies and procedures through ongoing training
Complete other miscellaneous duties as assigned
Supports the onboarding and training of Pie's newest Tier 1 hires including shadow sessions
Qualification
Required
A High School Diploma or GED is required
2 years of Financial Services, Collections, or Banking experience
1+ year of Customer service experience in a fast-paced high-volume environment
Strong communication skills: able to clearly and professionally communicate with customers both verbally and in written form
Demonstrated problem-solving skills to identify and develop sound processes and workflows within the team
Self-directed, pro-active and takes initiative
Ability to work in a team environment, develop and sustain collaborative working relationships
Preferred
Bachelor's Degree or college coursework preferred
1+ year of familiarity with Pie's internal system standards and processes is highly preferred
G-Suite Tools, Salesforce, Payment Processing Systems, Collaboration tools (Slack is preferred)
Benefits
Competitive cash compensation
A piece of the pie (in the form of equity)
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Company
Pie Insurance
Pie Insurance is an insurance company specializing in small business.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$621MKey Investors
Gallatin Point CapitalSVB CapitalGreycroft
2022-09-21Series D· $315M
2021-03-25Series C· $118M
2020-05-28Series B· $127M
Leadership Team
John Swigart
Co-Founder and CEO
Audra Foglietta
Chief Financial Officer
Recent News
Hartford Business Journal
2025-08-14
Company data provided by crunchbase