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First National Bank · 1 hour ago

Bank Teller/Customer Service Representative

Hastings, MN

Full-time

Onsite

New Grad, Entry Level

First National Bank is a family-owned bank dedicated to exceptional service and innovative banking solutions. The Bank Teller/Customer Service Representative role involves processing transactions, building customer relationships, and contributing to customer satisfaction and revenue growth objectives.

Banking

Responsibilities

Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)

Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)

Make sales referrals, suggest alternate channels and cross-sell products and services

Go the “extra mile” to build trust relationships, customer loyalty and satisfaction

Comply with regulatory requirements

Manage risk in every transaction and detect fraudulent transactions to prevent losses

Resolve customers’ issues and provide relevant information

Performs other duties as assigned