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Peoples Bank · 1 month ago

AVP Branch Manager

Beachwood, Beachwood, OH, US

Full-time

Onsite

Entry Level

1+ years exp

Peoples Bank is a prominent community bank in the United States dedicated to improving local communities. The AVP Branch Manager will lead the branch's efforts to meet client financial needs through a consultative sales approach, managing sales activities, and developing the branch team to achieve goals.

BankingFinanceFinancial Services

Responsibilities

Will be responsible for employee and business development

Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch

Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered

Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products

Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals

Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement

Pro-actively meet the clients’ financial needs through our sales process

Utilize Salesforce for client and prospect interactions and sales activities

Make outside business calls to clients and prospects to acquire and retain business

Must be able to establish, maintain and grow, working relationships with partners

Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success

With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results

Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels

Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication

Conducts weekly staff meetings to engage the team in the performance of the branch

Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success

Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable

Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards

Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies

Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control

Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements

Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements

Will possess the knowledge to assist branch associates with troubleshooting and processing transactions on the Teller Insight platform

Is responsible for researching and providing resolution to customer and branch concerns

Consistently completes required training for all bank and branch policies and procedures

Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines

Will perform special projects as assigned

Qualification

Sales leadershipFinancial services knowledgeCustomer service skillsCross sellingLending skillsOrganizational skillsComputer proficiencyCommunication skillsProblem solvingTeam playerInterpersonal skillsDecision-makingTrustworthiness

Required

Bachelor's Degree or equivalent experience in the financial services industry

1-3 years' experience in a manager role preferred

Must be an energetic, enthusiastic team player

Demonstrated previous sales success as an individual and as a leader

Excellent communication, problem solving, customer service, cross selling and lending skills

Must be a decision-maker with well-developed interpersonal skills to represent the Bank positively in dealing with clients, employees and the community

Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team

Must be able to pass background and credit standards to hold NMLS credentials

Trustworthy and confidential behavior is essential in this role

Knowledge and prior usage of computers and computer systems

Ability to work individually and with others

Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed

Valid Driver's license

Daily Reliable transportation