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ASM Global · 2 months ago

Guest Experience and Brand Manager - Branson Convention Center

Branson, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

ASM Global is a leader in privately managed public assembly facilities, and they are seeking a full time Guest Experience & Brand Manager for the Branson Convention Center. This role is responsible for creating and implementing community engagement and guest experience initiatives to enhance the venue's brand exposure and presence in the community.

Entertainment

Responsibilities

Shape and share the Branson Convention Center’s story through experiences that highlight local talent, traditions, and the energy of the Ozarks

Partner with community organizations, artists, and small businesses to design activations that honor Branson’s culture and hospitality

Elevate the venue’s presence as a proud community landmark that welcomes guests, supports local growth, and reflects Branson’s heart and soul

Lead and execute the creative vision for all branding initiatives in alignment with the venue’s branding and community engagement initiatives

Develop and execute experiential event activations and signature moments that immerse guests in Branson’s Ozark Hospitality: partnering with local artists, performers, and small businesses to celebrate the region’s charm and authenticity

Enhance the guest journey at every touchpoint through thoughtful details, engaging visuals, and meaningful interactions

Capture and document special moments that tell the story of guests, gatherings, and the community that makes them possible

Coordinate sponsorship activities that strengthen local engagement and align with the venue’s mission of hospitality and celebration

Collaborate with the Executive Team to design and deliver forward-thinking events that drive awareness, engagement, and event bookings

Oversee digital and in-person storytelling that connects audiences with the venue’s events and community initiatives

Manage content updates on the venue’s website and social platforms to showcase upcoming experiences, partner features, and guest highlights

Curate photography, video, and written content that celebrates the people and moments defining Branson’s spirit

Analyze digital performance metrics to continuously optimize reach, engagement, and conversion

Collaborate with internal teams to ensure every event reflects a cohesive, welcoming, and visually captivating experience

Coordinate creative elements for front-of-house activations — including décor, digital signage, and community-driven installations

Develop and maintain venue collateral, sales presentations, and visual materials for the executive team

Assist with newsletters, maintain subscriber databases, and ensure internal and external communications reflect the brand’s values and tone

Qualification

Graphic designAdobe Creative CloudSocial media managementEvent content creationGoogle AnalyticsPhotography/videographyMicrosoft OfficeWritten communicationVerbal communicationTeam collaborationTime managementSelf-starter

Required

Bachelor's degree from four-year college or university in a related field or similar experience preferred but not required

Minimum of three (2) years of experience in the hospitality/events industry or related field or equivalent combination of education and experience required

Demonstrable graphic design skills with a supporting portfolio

Experience with social media and event content creation

Experience with email databases

Experience measuring data and reporting on analytics, Google Analytics experience preferred

Photography/videography experience a plus

Proficiency with Adobe Creative Cloud, including Adobe Photoshop, InDesign, and Illustrator

Proficiency with Microsoft Office, including Word, Excel, Powerpoint, Outlook, and Teams

Strong written and verbal communication skills and the ability to read, write, and understand English

Must be able to collaborate and work well with others as part of a creative team

Ability to give and receive constructive criticism

Must be a 'Self-Starter' with the ability to work with limited supervision

Effective time management skills and the ability to meet deadlines