ServiceNow · 2 days ago
Principal Technical Consultant (AI), Platform Products Expert Implementation Services
Austin, TX
Full-time
Hybrid
Lead/Staff
8+ years expServiceNow is making the world of work, work better for people through their cloud-based platform and solutions. The Principal Technical Consultant (AI) will serve as a functional and technical specialist, providing guidance to clients and configuring ServiceNow AI solutions to enhance customer satisfaction and business outcomes.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Developing solutions specific to user requirements gathered in workshops
Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project
Ensuring that best practices in implementation AI solutions are followed by the organization
Act as an SME to solve complex user issues related to AI solutions
Checking and correcting conflicts in data configurations and overlaps
Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer
Identifying, debugging, and advising on system errors or architecture issues
Qualification
Required
At least 8 years of configuration/development experience for complex, highly capable, solutions
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Act as a technical lead on any engagement
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Experience with data management, database design, and database concepts
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
Strong Javascript skills with practical experience
Experience with Self Hosted implementations and/or Domain Separation is a plus
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase