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Mosaic Pediatric Therapy · 2 months ago

Administrative Operations Manager

Greensboro, NC

Full-time

Onsite

Entry, Mid Level

$50K/yr - $60K/yr

1+ years exp

Mosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia. They are seeking an Administrative Operations Manager to oversee clinic operations, manage staff scheduling, and ensure effective communication with families and patients.

Health CareTherapeuticsWellness

Responsibilities

Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic’s Chief Executive Officer

Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care

Modifying and changing daily schedules as needed to accommodate client and therapist absences. Notifying clinical staff and parents of appointment changes in a timely manner

Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies

Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups

Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets

Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns

Manage and monitor clinic supplies inventory and replenishment schedule

Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary

Prepare for the arrival of and train new hires on administrative functions and policies; and

Other duties may be assigned by the Clinical Director or Vice President of Clinical Operations

Qualification

Operations ManagementMicrosoft ExcelCustomer ServiceStaff SchedulingCommunication Skills

Required

Bachelor's Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience

A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required)

Strong working knowledge of Microsoft Excel / Google Sheets

Customer service orientation and the ability to build strong working relationships with staff members and patient families

Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion

Applicants must be able to satisfactorily pass a background check to complete the hiring process

Benefits

Comprehensive Benefits: Mosaic provides a robust benefits package including medical, dental and vision plans; short-term disability; company 401k with match, competitive compensation plans, paid holidays and plus 15 days of Paid Time Off accrued annually, beginning at hire.