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BNY · 2 weeks ago

Lead Service Designer

Pittsburgh, PA

Full-time

Onsite

Senior Level, Lead/Staff

$102K/yr - $186K/yr

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Lead Service Designer will work with complex systems, driving user-centered design and collaborating with cross-functional teams to enhance user experiences and optimize servicing processes.

Financial Services

Responsibilities

Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research

Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement

Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints

Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications

Experience with and contribute to a global design system that ensures visual consistency across interfaces

Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction

Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible

Skilled in guiding junior designers, providing constructive feedback, and elevating team standards

Qualification

User-Centered DesignJourney MappingDesign Tools ProficiencyComplex Systems KnowledgeDesign System KnowledgeCross-Functional CollaborationEffective CommunicationMentorshipLeadership

Required

User-Centered Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research

Journey Mapping – Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement

Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals

Proficiency in Design Tools – Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups

Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces

Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems

Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders

Mentorship and Leadership – Skilled in guiding junior designers, providing constructive feedback, and elevating team standards

A portfolio is required to be considered for this position

Typically, a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance