BNY · 4 days ago
Senior Vice President, Lead Service Designer
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $246K/yr
10+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Vice President, Lead Service Designer to join their Global Payments & Trade team, focusing on user-centered design and optimizing servicing processes through collaboration and strategic insight.
Financial Services
Responsibilities
Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research
Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement
Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints
Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications
Experience with and contribute to a global design system that ensures visual consistency across interfaces
Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction
Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible
Skilled in guiding junior designers, providing constructive feedback, and elevating team standards
Qualification
Required
User-Centered Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users
Journey Mapping – Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage
Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints
Proficiency in Design Tools – Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications
Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams
Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction
Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm
Mentorship and Leadership – Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team
A portfolio is required to be considered for this position
Typically, a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources and tools
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
Company data provided by crunchbase