AAA-The Auto Club Group · 2 months ago
Travel Service Associate
FL-ACG Florida AOB
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $17/hrAAA The Auto Club Group is a leading provider of membership, travel, insurance, and financial services across the United States. They are seeking a Travel Service Associate responsible for processing travel accounts, handling member requests, and maintaining accurate transaction records.
Insurance
Responsibilities
Processes a variety of documents in order to issue or endorse travel accounts or process member requests for reimbursement, etc
Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness
Corresponds with and responds to inquiries from sales representatives regarding billing problems and cancellations and to obtain and verify payments, commissions, and other types of information
Calculates sales commissions, billing amounts, etc. and maintains travel transaction records
Receives and processes cash payments
Enters transactions and balances cash entries in order to input changes into systems
Researches and adjusts account balances when misapplication/overpayment of monies occurs
Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies
In accordance with corporate guidelines and procedures, initiates correspondence to vendors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc
Maintains various records on customer accounts, analyzes data and prepares reports as required
Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent
processing transactions and posting to appropriate accounts
investigating and resolving sometimes complex processing problems
performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate
systems inquiry, data entry and usage of terminal or personal computer
basic business grammar and spelling
business processing procedures
work within time, productivity and quality constraints
maintain accurate records, including accurately logging, coding and verifying information
audit records and computer files
gather data and prepare reports
perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages
compose routine correspondence including letters and memos
use of telephone regularly to receive and relay information
operate an adding machine or calculator
communicate effectively with others in a work environment and with the public
train less senior staff members in departmental procedures
Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training
Preferred
Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
Knowledge of basic insurance terminology
Ability to make discretionary decisions based on existing policy
Use telephone extensively
Ability to read a map
Willingness and ability to work extended or irregular hours, holidays and/or weekends
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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