Rheem Manufacturing · 1 month ago
Technical Support Representative III - Commercial
Oxnard, CA
Full-time
Onsite
Mid, Senior Level
$54K/yr - $81K/yr
5+ years expRheem Manufacturing is a leading company in the manufacturing industry, and they are seeking a Technical Support Representative III to provide advanced assistance to customers. This role involves diagnosing and solving service and installation issues for commercial projects, ensuring customer satisfaction through effective communication and problem resolution.
Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingManufacturingOil and Gas
Responsibilities
Provides verbal and written technical assistance to customers on product service, installation, repair, and general product questions for complex multi-family and/or large-scale commercial projects
Troubleshoot errors, diagnoses problems, explains and initiates repairs process (Boilers)
Explains and interprets warranty information to customers as they apply to products and guides them to our Warranty Team as necessary
Arranges for malfunctioning or defective items to be returned for repair or replacement
Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility
Continues to learn and service commercial products and systems
Follow-up on calls to ensure resolution
Performs other duties as assigned
Qualification
Required
Minimum 5 years of field service experience performing field wiring, programming, commissioning and integration of programmable logic controllers and/or as a Technical Support or Authorizations Representative in the technical/manufacturing industry
Customer service-related experience in the technical/manufacturing field
Experience repairing or maintaining domestic hot water and/or hydronic heating systems
Excellent communication skills, written and verbal, with attention to detail and accuracy
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Must have excellent problem-solving skills for technical products
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
Demonstrates ability to work well with others in a matrix team environment
Ability to support multiple products and prioritize multiple projects
You must be capable of traveling for required trainings and potential onsite troubleshooting's (roughly 10% of the time per year)
Preferred
Bilingual in Spanish preferred but not required
Completion of vocational, technical education, or certifications in addition to prior work experience
Company
Rheem Manufacturing
Rheem Manufacturingis a manufacturer of heating, cooling, water heating, pool and spa heating, and commercial refrigeration systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Peel
President and CEO
A
Alan Machuga
Executive Vice President Technology, CTO
Recent News
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