H Mart · 1 month ago
IT Field Services Manager
Whittier, CA
Full-time
Onsite
Senior Level
$72K/yr - $85K/yr
5+ years expH Mart is a retail company seeking an IT Field Services Manager to lead and supervise their IT Field Services team. The role involves overseeing IT operations across various locations, ensuring service quality, and aligning technology strategies with business goals.
E-CommerceFood and Beverage
Responsibilities
Lead and supervise the IT Field Services team, providing guidance, performance management, and professional development
Oversee day-to-day IT field operations across retail stores, warehouses, and corporate offices
Establish and monitor KPIs, SLAs, and service quality metrics to maintain operational excellence
Identify recurring issues and implement process or policy improvements for long-term efficiency
Manage hardware lifecycle, procurement, and vendor relationships to ensure timely and cost-effective support
Align field IT operations with company-wide technology strategies and goals
Plan and execute deployment of new technologies, upgrades, and system rollouts in collaboration with Infrastructure, Service Management, and Product Development teams
Assess technology needs and recommend solutions to support business expansion and innovation
Serve as the escalation point for high-priority or complex technical issues across field locations
Build and maintain strong relationships with regional and store leaders to ensure IT services meet business needs
Promote proactive communication and foster a customer-focused service culture within the IT Field Services team
Oversee training and onboarding programs for new technology users and field technicians
Mentor and coach team members to enhance both technical proficiency and customer service effectiveness
Encourage continuous improvement through knowledge sharing and skill development
Manage departmental budgets, procurement, and cost control for field IT operations
Forecast staffing and resource needs to support upcoming initiatives and business growth
Qualification
Required
Minimum 5 years of experience in IT Field Services or IT Operations, including at least 2 years in a supervisory or managerial role
Proven experience managing multi-site environments such as retail stores, warehouses, and corporate offices
Strong ability to drive KPI improvement and lead teams toward measurable service excellence
Experience managing vendors, IT assets, and technology projects
Balance of hands-on technical expertise and strategic leadership
Bachelor's Degree in Computer Science, Information Technology, or a related field
Exceptional communication, interpersonal, and conflict resolution skills
Strong analytical and decision-making abilities
Customer-focused mindset with a proactive and solution-oriented approach
Willingness to travel to field locations as required
Preferred
Recognized certifications such as ITIL, CompTIA Network+, CCNA, or equivalent preferred
Project Management certifications (e.g., PMP, CompTIA Project+) are a plus
Benefits
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Employee Discount Program (5%)
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
Company
H Mart
Hmart is an online food products company.
5001-10000 employees
H1B Sponsorship
H Mart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-11
2025-10-14
Company data provided by crunchbase