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Vallen USA · 1 month ago

Technical Support Representative II

Belmont, NC

Full-time

Onsite

New Grad, Entry Level

Vallen USA is an industry leader in delivering flexible supply chain solutions. They are seeking a detail-oriented and self-driven Technical Support Representative II to manage and resolve service desk requests related to Storeroom operations and process requests for cycle counts and physical inventories.

Business DevelopmentInformation ServicesMarketing

H1B Sponsor Likely

Responsibilities

Respond to and resolve service desk requests related to the Storeroom system

Process cycle count, physical inventory, and recovery billing requests in a timely manner

Respond immediately to urgent requests entered during shift hours

Perform troubleshooting, data corrections, and system updates as requested by site teams

Collaborate with site personnel to understand setup variations and ensure accurate resolution

Use Infor SX.e and other systems to review and update transactions

Track and analyze incoming requests to identify root causes, recurring issues, and process improvement or automation opportunities

Maintain clear documentation of actions taken and communicate progress to requestors

Support continuous improvement efforts to streamline workflows and enhance efficiency

Qualification

Inventory operations experienceService desk experienceSupply chain supportInfor SX.e knowledgeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointAttention to detailTime managementOrganizational skillsEffective communication

Required

Experience in inventory operations, service desk, or supply chain support

Working knowledge of Storeroom and Infor SX.e systems

Excellent attention to detail, time management, and organizational skills

Ability to work independently in a remote environment

Effective communicator who can collaborate across multiple sites and functions

Work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments

Must have the ability to work in dusty conditions

May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.)

May be required to pass forklift and/or other warehouse equipment certifications (written and/or driving)

Assigned work shifts may vary and/or rotate

Overtime may be required; extended day, evening and weekend work may be required as job duties demand and may include little to no advanced notice

Must be able to handle and work physical inventory; required to lift up to 25 lbs. or greater with assistance following standard operating and safety procedures

Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb and balance

Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required

Preferred

Strong skills in Microsoft Excel, Word, and PowerPoint for analysis, documentation, and reporting

Benefits

Medical, Dental, Vision

Paid time off (vacation, holidays, sick days)

401K with discretionary company match - (US positions only)

Employer-paid Basic Life for Employee, Spouse, and Dependents

Employer-paid Short-Term and Long-Term Disability

Health Care and Dependent Care Flexible Spending Accounts

Vitality Wellness Program

Employee Assistance Program

Employee Resource Groups for networking and team building

Tuition Reimbursement Program

Employee Referral Program

Safety Shoe and Safety Glasses reimbursement

Employee Discounts through BenefitHub

Advancement Opportunity

Company

Vallen USA

Vallen is a leading provider of indirect industrial supplies—all those materials that are not part of the products our customers manufacture.

Founded in 1997

Belmont, North Carolina, USA

1001-5000 employees

https://www.vallen.com

H1B Sponsorship

Vallen USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2022 (1)

2021 (5)

2020 (3)