PayPal · 2 months ago
Sr. Representative, Customer Care
Scottsdale, Arizona, United States of America
Full-time
Hybrid
Mid, Senior Level
$18/hr - $21/hr
2+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Sr. Representative, Customer Care role involves assisting customers via phone, chat, and email by addressing inquiries about products, services, accounts, and transactions, while also mentoring new agents and providing feedback to improve customer experience.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions
Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts
Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value
Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions
Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback
Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements
Maintain account confidentiality, ensuring customer privacy and security in all interactions
Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience
Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues
Qualification
Required
2 years of relevant work experience
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-17
Small Business Trends
2026-01-16
2026-01-16
Company data provided by crunchbase