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World Insurance Associates LLC · 4 hours ago

Training Specialist

Iselin, NJ

Full-time

Hybrid

Mid Level

World Insurance Associates is a rapidly growing insurance organization specializing in personal and commercial insurance lines. The Training Specialist will be responsible for the training and development of new employees, delivering training sessions, and collaborating with stakeholders to ensure successful training efforts.

AdviceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceHuman ResourcesInsuranceLife Insurance

Responsibilities

Facilitate training sessions that are effective and aligned to strategic goals and initiatives

Participation in the development of training materials, e-learning tools and training programs driving effectiveness and efficiency

Collaborate with key stakeholders to determine training schedules, provide feedback and progress reports and to ensure training efforts are successful

Participate in the creation and continuous improvement of quick reference guides and standard operating procedures

Deliver training programs that are aligned to process documentation (e.g., on-site, virtual, on-demand)

Provide training support and participate as a subject matter expert in user acceptance testing for software upgrades and new technology integrations

Collaborate with the Data Governance team to ensure data integrity and compliance with best practices throughout the data mapping process

Participate in M&A planning discussions to perform training needs assessments to prepare for new agency onboarding

Maintain a complete view of current and future training initiatives

Coordinate all setup and configuration of newly acquired agency team members in our Applied Epic and/or Dyad ALIS management systems, and work in conjunction with IT to ensure a successful onboarding setup process

Monitor and assist with on-demand helpdesk tickets

Planning, delivery and execution of on-demand, on-site and live virtual training sessions

Provide weekly progress reports and needs assessments to Process Governance team during weekly meetings

Drive a culture of continuous improvement and seek feedback when possible, to share with Process Governance team and key stakeholders

Utilize on-demand helpdesk to identify obstacles, areas for improvement and training needs to support adoption efforts

Qualification

Property & Casualty insurance knowledgeTraining experience in insuranceAdvanced Microsoft OfficeApplied EpicDyad ALISDesire to educateChange management skillsMulti-taskingAttention to detailOrganization skillsTeamworkProblem-solvingCommunication

Required

Property & Casualty insurance industry knowledge is required

Training experience within the insurance industry is required

Advanced level knowledge of Microsoft Office applications including Outlook, Excel, PowerPoint, and Word

Strong attention to detail

Desire to help and educate others

Strong change management skills and experience

Organization skills

Teamwork

Ability to multi-task

Problem-solving skills

Excellent communicator with strong interpersonal skills

Preferred

Experience with Applied Epic or Dyad ALIS is preferred

College degree or equivalent experience preferred

Company

World Insurance Associates LLC

World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Founded in 2012